Shipping & Returns

Shipping Policy

RECEIVING YOUR ARTWORK

Packing – Artworks are safely packed using acid free paper and bubble wrap. Small and medium artworks are then placed in sturdy cardboard boxes. Wooden crates are instead used for large and very large artworks and any artworks over £2000 shipped outside Northern Ireland. Very large paintings with a side over are normally rolled up but they can be mounted/left on a stretcher on request.

Collections in person – You can collect your artwork free of charge from our gallery, Margey & Bjourson Gallery & Studio, 99 Mark Street, Portrush, BT56 8BU. Artworks can be collected within 3-5 working days from the day of your purchase, unless differently specified.

Deliveries - local & international – Evana Bjourson Art ships artworks to

UK, Ireland and Channel Islands (Jersey and Guernsey)
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.
Other continents: Australia, Canada, New Zealand and United States
Other countries: We also might ship artworks to other countries not listed here, please contact us to make an enquiry.

Professional deliveries & tracking your order – Artworks are delivered by major courier companies (e.g. DHL or similar). You will be given a tracking number to see the progress of your shipment and its delivery on the courier’s website. You will be notified of the delivery date as well. Deliveries in Northern Ireland might be directly made by Evana Bjourson, in this case, we will let you know when to expect your artwork. All deliveries are insured.

Shipping fees (packing, delivery and insurance) - Packing and shipping fees are charged to the cutomer at a flat rate based on the size, weight, price of the artworks, and type of packing (boxes / crates), and destination. All shipments are insured.

Worldwide - We ship artworks to many countries worldwide. Packing and shipping fees for the larger pieces or international deliveries can be obtained by emailing evanabjourson@live.co.uk.

Delivery times - Artworks are shipped within 3-5 working days from the day of your purchase, unless differently specified. Shipping can take between 1-2 business day for local/national destinations to a few business days for international ones. Their times vary according to your destination as well as customs’ clearing process. The total delivery time therefore includes the time to prepare the artwork(s) for shipping (3-5+ business days) + the transit time to reach your destination (see tables) + the time for custom clearance if needed.

This table provides estimated delivery times in business days from the day of your order for domestic and international deliveries to major cities, assuming that the custom clearance for international destinations will take only one day. Holiday and other circumstances can affect delivery times. As previously explained, these are only estimated times, and we will communicate actual delivery times and a delivery day once the order is shipped.

Estimated delivery times from the day of your order (business days)

Destination

Delivery times

4-7 (Express)

Ireland

4-7 (Express)

Guernsey & Jersey

6-9 (Economy)

Europe

5-10 (Economy)

International

10-13 (Economy)

The tables below provide estimated transit times in business days based on deliveries to major cities in UK, Europe and other countries. These transit times exclude the time needed for customs clearance. Holidays and other circumstances can affect transit times too.

Transit times for express shipping to UK and Ireland and economy shipping to Channel Islands (business days)

1-2

Ireland

1-2

Guernsey & Jersey

2-3

Transit times for economy shipping to Europe (business days)

Austria

2-3

Greece

4-7

Norway

3-6

Belgium

2-3

Hungary

3-5

Poland

3-5

Bulgaria

3-5

Iceland

3-6

Portugal

3-5

Croatia

3-5

Italy

2-4

Romania

3-5

Cyprus

4-7

Latvia

3-5

San Marino

Czech Republic

3-5

Liechtenstein

Slovakia

3-5

Denmark

2-3

Lithuania

3-5

Slovenia

3-5

Estonia

3-5

Luxembourg

2-3

Spain

3-5

Finland

3-6

Malta

3-5

Sweden

2-4

France

2-3

Monaco

Switzerland

2-4

Germany

2-3

Netherlands

2-3

Vatican City

Transit times for Economy shipping to other countries (business days)

Canada

5/6

United States

5/6

New Zealand

6/7

Australia

6/7

CUSTOM DUTIES & TAXES - Channel Islands - Guernsey: artworks do not incur duties or VAT; Jersey: artworks do not incur duties or VAT but there is a 5% goods and services tax. European Union/European Single Market Artworks shipped to countries in the European Union/single market can incur VAT, this is already included in the price. Other countries - Artworks shipped to other countries internationally do not usually incur duties, but you might have to pay other applicable foreign taxes. We can offer some advice on how to find out if you have to pay for duties /foreign taxes, but if you need accurate and updated information about them you will need to contact the custom in your country. If any duties/taxes are due the courier and/or custom will contact you to arrange a payment.

Estimates of duties/foreign taxes can be obtained from the Simply Duty website using the words 'work of art' (which can correspond to the HS code 97 01 10 00 00 for imports). Simply Duty estimates the following duties and foreign taxes for importing artworks in those countries we normally ship artworks to.

Country

Duties

Tax

Australia

10%

Canada

depends on state

New Zealand

15%

Please note that this and other online calculators generally provide only estimates and not always consider that duties and taxes could be charged on shipping fees too. We do not take any responsibility for the accuracy of their information. As mentioned earlier, accurate and updated information can be obtained from your local custom.

AFTER-SALE SERVICES

Customer service – We are happy to assist you with any queries you might have after you have bought your artwork.

Cancel your order – You can cancel your order any time before shipment, or prior to production in case of prints/editions however you are responsible for covering any transaction fees incurred on the website.

Returns – We offer a 14-day return policy. For more information, read our return policy on our website.

Return & Exchange Policy

Return Policy - Last updated: 12th December 2023

Margey & Bjourson Art Gallery & Studio is co-directed by Evana Bjourson and Adrian Margey (“we”, “us”, “our”) under the business name Kilrea Gallery Ltd. We want to ensure that all customers (“you”, “your”) are satisfied with the purchase of artworks, we therefore offer you a 14-day return policy on your order. The following specific terms and conditions apply on returns.

Return of an undamaged artwork

You can return an undamaged artwork within 14 days after you have received or collected the order.
You can return it only after its return has been authorised by and you have received the return instructions.
If the artwork was shipped, it must be in its original packaging and condition. If the artwork was collected in person, it has to be returned in person to the gallery using the original packaging or shipped back with adequate extra packaging material (box or crate) as indicated by Margey & Bjourson Art Gallery & Studio in the return instructions.
You will be responsible for arranging a collection and return shipment of the artwork.
Artworks must be shipped back using a trustworthy courier company indicated in the return instructions, and their value must be insured.
You will pay for any return shipping charges and extra packaging materials.
You will also pay for any additional costs needed to ship it back to UK. If Kilrea Gallery Ltd. pays for these directly, the amount will be deducted from the refund.

Return of an artwork when it arrives / is collected damaged

If the artwork you bought arrives / is collected damaged, you have to notify of the damage as soon as it is discovered and in any event within 4 calendar days of the delivery / collection of the Artwork.
Provided that you have notified us of the damage within 4 calendar days, you can then decide to return it within 14 days after you have received / collected the order at no cost to you.
You can return it only after its return has been authorised by Margey & Bjourson Art Gallery & Studio and you have received the return instructions.
If the artwork was shipped, the artwork must be in its original packaging, and if this was not adequate, you will need to provide a photo of the packaging, and we would appreciate if you could also pack it as safely as you can. If the artwork was collected in person, it has to be returned in person to the gallery using the original packaging or shipped back with adequate extra packaging material (box or crate) as indicated by Margey & Bjourson Art Gallery & Studio in the return instructions.
You will be responsible for arranging a collection and return shipment of the artwork.
Artworks must be shipped back using a trustworthy courier company as indicated in the return instructions, and their value must be insured.

Instructions on how to return an artwork

Email evanabjourson@live.co.uk with your order and reason for the return. In case the artwork arrives damaged, also email photos of the damaged artwork and the packaging if this was not adequate.
Margey & Bjourson Art Gallery & Studio will get back to you within 5 working days to confirm that you are eligible for a refund. If you are, we will provide a shipping label, a return number, return instructions and any other return information if needed.
Once your refund has been authorised you have 5 working days from the day you have received our authorisation to ship back the artwork, or return it in person. Repackage the artwork using the original package and any certificate of authenticity and paperwork needed to return it. If you have disposed of the original packaging, or if you have collected the artwork in person you will be responsible for repackaging it with adequate extra packaging materials to be shipped safely as indicated by Margey & Bjourson Art Gallery & Studio in the return information.
Once the artwork has been returned safely to Margey & Bjourson Art Gallery & Studio, we will process your refund within 10 working days of its return. Margey & Bjourson Art Gallery & Studio will not be responsible for any currency conversions differences that might result in reversed payment.

For any queries or additional information, please contact Margey & Bjourson Art Gallery & Studio at mailto:evanabjourson@live.co.uk